Information Technology Service Management (ITSM)
ISO/IEC 20000 is the primary global standard for IT administration the executives. It was created in 2005 by ISO/IEC JTC1/SC7 and amended in 2011 and 2018. It was initially founded on the earlier BS 15000 that was created by BSI Group.
ISO/IEC 20000 is a worldwide IT standard that licenses associations to display significance and show best practice in IT organization. The standard ensures associations can achieve confirmation based benchmarks to interminably improve their movement of IT organizations. The choice of ISO/IEC 20000 has grown rapidly in the widespread open air theater of IT organization providers and it has transformed into an engaged differentiator for transport of IT organizations. ISO/IEC 20000 is changed in accordance with and comparing to the technique approach described inside ITIL from the Office of Government Commerce (OGC).
The 2018 standard (ISO/IEC 20000-1:2018) includes ten segments, following the abnormal state structure from Annex SL of the Consolidated ISO/IEC Directives, Part 1:
- Normative references
- Terms and definitions
- Context of the organization
- Support of the Service Management System
- Operation of the Service Management System
- Performance Evaluation
- Gives certification to invested individual and customers for the administration of IT administrations.
- Gives a procedure to Information Technology Governance
- Gives the association a world-class stage to execute IT benefits.
- Aides adjust and coordinate the IT Services with the general business system.
- Expand in general authoritative productivity and operational execution
- Market separation because of positive impact on organization renown
- Increments merchant status of your association
- Minimizes inward and outer dangers to administration progression
- Brings your association to consistence with legitimate, administrative, and statutory prerequisites – accomplish ISO 20000 affirmation agreeability.
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